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For Agencies
Questions from agency partners
White-label delivery, multi-client capacity, and the operational answers you need before you put us in front of your clients.
Do you offer white-label editing for our clients?
Yes - white-label is standard on agency partnerships. Deliverables ship unbranded or under your brand. We never contact your clients directly, ensuring you remain the single point of contact. Many agencies simply position us as their in-house post-production team.
Can you handle multiple client accounts at the same time?
Yes. We assign a pod of editors led by a producer for each agency partner, so several client brands run in parallel without quality drift. Every brand gets its own style guide and dedicated project space.
What's your capacity for high-volume or retainer work?
We scale editing teams to your pipeline - from a handful of edits a week to 100+ a month. Retainers reserve guaranteed weekly capacity, so you can promise turnaround to your own clients with confidence.
How do you keep competing clients' work confidential?
Editors are siloed per account, files are access-restricted to the assigned pod, and a blanket NDA covers the whole team. We're also happy to sign your client-specific NDAs - same day, no friction.
Can you match each of our clients' brand guidelines?
We build a per-brand style guide covering color grading, fonts, motion, music, and pacing. We QC every edit against this guide...
Do you plug into the tools our team already uses?
Yes. We work inside Slack, Frame.io, Notion, Asana, and your existing file workflow. You brief and review where you already operate - there's no new portal for your team to learn.
How does pricing work for agency partners?
Agencies get partner rates on retainer or volume agreements, billed on a single monthly invoice. The more you route through us, the lower your effective per-edit cost - no per-client paperwork or surprise fees.
Who is our day-to-day point of contact?
You get a dedicated producer who owns your account across all client brands, reachable in a shared Slack channel. One person who knows every project - no re-briefing a new face each time.
Will you sign our MSA, NDA, or DPA?
Yes. We sign master service agreements, mutual NDAs, and data-processing agreements - usually same day. We can also countersign your clients' paperwork where a project requires it.
Can we scale capacity up or down month to month?
Absolutely. Retainers set a baseline, but you can flex volume up for a launch or down in a quiet month with simple notice. We'd rather match your real pipeline than lock you into a fixed number.
What file formats and deliverables do you provide?
Platform-ready exports for every channel, plus master files in the codec you specify. Project files (Premiere, After Effects, DaVinci) are available on request so your team can pick up or archive any edit.
Do you take feedback from us, or directly from our clients?
Your call. Most agencies consolidate feedback and stay the client-facing layer; others add us to a shared review portal under their brand. Either way, comments are frame-accurate so nothing gets lost in translation.
What happens if our assigned editor is unavailable?
The pod model is built for continuity. Documented style guides and shared project files mean a briefed backup editor can step in without a drop in quality or a restart on context.
Do you offer a trial period before we commit to a retainer?
Yes. Start with a paid pilot batch or a single project at standard rates - no lock-in. Once you see the output and the workflow, we'll scope a retainer that fits your real volume.
How do you handle rush or overflow work?
For sudden overflow, we can spin up additional editors who strictly follow your style guides to absorb the spike without missing a launch.
What types of editing do you cover for agency clients?
The full range: performance ads, social reels, YouTube long-form, motion graphics, color grading, podcasts, and brand films. One partner for every format your clients ask for, instead of juggling specialist freelancers.
For Creators
Everything creators ask before starting
You record, we edit. Here's how the workflow, turnaround, and revisions work so you can post consistently and get your week back.
Will my editor actually learn my style?
Yes. On Creator and Pro plans you get a dedicated editor who studies your existing videos and builds a style guide for your channel - pacing, captions, music, and transitions. Most creators say it clicks by the second or third video.
How do I send my footage?
However you already work - Google Drive, Dropbox, Frame.io, or WeTransfer. Once you're set up we give you a shared workspace with a simple upload link and a quick brief template.
What's the turnaround time?
Standard turnaround is 48–72 hours for most videos. Pro Studio clients can add 24-hour rush delivery. We'll always confirm timelines before each project so your calendar never slips.
Are revisions really unlimited?
They are. Leave frame-accurate comments in our review portal and we'll keep refining until you're happy. No revision caps, no per-change fees - every plan includes it.
Do you do the repurposing for me?
Yes. With every long-form video we pull the strongest moments and cut them into vertical Shorts, Reels, and TikToks - captions and hooks included - so you can post across platforms from a single recording.
What if I'm not happy or want to cancel?
No contracts and no lock-in - cancel anytime. We also start with a free 60-second edit so you can see our quality on your own footage before you commit to a plan.
What kinds of videos do you edit?
YouTube long-form, Shorts, Reels, TikToks, podcasts, talking-head videos, vlogs, and course content. If you film it, we can cut it - and we'll deliver in the right ratio for every platform you post to.
Do you add captions and subtitles?
Yes - styled, animated captions are included on short-form and available on long-form. They're synced word-by-word and matched to your channel's look, which is one of the biggest levers for watch time and reach.
Can you design my thumbnails too?
Yes. Thumbnail design is available as an add-on or bundled on Pro plans - click-tested concepts built around your title and face, designed to lift click-through, not just look pretty.
How much does it cost?
We offer simple monthly plans and per-video options depending on how often you post. The free 60-second trial edit lets you see the quality before you pay anything - no card required to start.
What if I don't know how to write a brief?
No problem. We give you a fill-in-the-blanks template that takes a couple of minutes, and your editor fills the gaps from your past videos. Many creators just drop the footage and a sentence or two - we handle the rest.
Can you match a specific editing style I like?
Send us references - channels or videos whose vibe you want - and your editor will replicate the pacing, effects, and energy. Over a few videos we tune it into a signature style that's unmistakably yours.
Do you handle music and licensing?
Yes. We use royalty-free commercial libraries like Epidemic Sound and Artlist so your videos never get copyright-struck. Prefer your own tracks? We'll cut to those instead.
How many videos can you handle per month?
As many as your plan covers - from a few a month up to a daily posting cadence. As you grow, we add editor capacity so your upload schedule never has to wait on production.
Do you do color grading and audio cleanup?
Always - it's part of every edit. We balance and grade your footage, level audio, remove background noise, and smooth out room tone so your videos look and sound professional, not raw.
Who owns the final videos and project files?
You do - completely. Final exports are yours, and you can request the raw project files anytime. Nothing is held hostage; everything we create on your footage belongs to you.
For Brands
Questions from brands like yours
Consistency at volume, dedicated senior editors, and the workflow integrations marketing teams need to ship campaigns on time.
How do you maintain brand consistency across a high volume of videos?
We create a detailed Brand Style Guide during onboarding - covering exact color grades, font usage, motion presets, music palettes, and pacing rules. Every editor on your account references and adheres to this guide, and senior QC reviews every edit before delivery.
Do I get a dedicated editor who learns my brand over time?
Yes - on Growth and Enterprise plans you're assigned a dedicated senior editor who works exclusively on your account. They build deep brand knowledge over time, so feedback loops get shorter and quality improves month on month.
What's the turnaround time for a high-volume campaign?
Standard edits are guaranteed in 48 hours. For large campaign batches (10+ videos), we scope the timeline upfront and can run parallel editing teams to hit your launch date. Rush delivery (24 hr) is always available.
Can you integrate with our existing workflow tools?
On Enterprise plans, yes. We integrate with Slack, Notion, Asana, Frame.io, and most project-management tools your team already uses. For Starter and Growth plans, we use a dedicated workspace portal for file delivery and feedback.
What happens if we're not satisfied with an edit?
We offer unlimited revisions on Growth and Enterprise plans. For Starter, you receive 2 revision rounds per edit. Revisions are delivered within 24 hours using frame-accurate comments - no miscommunication, no wasted time.
Is there a minimum contract length?
No lock-in on Starter. Growth plans run monthly with a 30-day notice to cancel. Enterprise plans are typically 3-month agreements with custom terms. We'd rather earn your renewal with results than lock you in contractually.
Do you produce performance ads optimized for ROAS?
Yes. Our ad edits follow a proven direct-response structure - scroll-stop hook, benefit stack, strong CTA - built for Meta, TikTok, and YouTube. We optimize for the metric that matters: conversions, not just views.
Can you create A/B variants of the same ad?
Absolutely. We produce multiple hooks, CTAs, lengths, and aspect ratios from a single shoot so your media team can test systematically and double down on the winners - without re-briefing each variant.
What platforms and aspect ratios do you deliver for?
All of them - 9:16, 1:1, 4:5, and 16:9 - formatted for Meta, TikTok, YouTube, LinkedIn, CTV, and web. One edit, delivered platform-ready everywhere you run it.
Do you sign NDAs and handle confidential launches?
Yes. NDAs are available the same day, and embargoed launches are handled with siloed editor access and encrypted transfers. Your unreleased product never leaves a tightly controlled circle.
How does pricing work?
Three tiers - Starter, Growth, and Enterprise - billed per edit or monthly depending on volume. Enterprise scopes are custom-built around your campaign calendar. You'll always have pricing before any work begins.
Can you work from our existing brand kit and assets?
Yes. Send your logos, fonts, color tokens, LUTs, and motion assets and we'll build directly on top of them. If you don't have a kit yet, we can establish your motion and grading standards as part of onboarding.
Do you provide licensed music and stock footage?
Yes - we have commercial-use music and stock libraries, and any third-party licensing is passed through at no markup. Prefer your own brand-approved tracks and footage? We'll work from those.
Who owns the footage and final files?
You own everything - raw footage, final exports, and project files on request. We delete our working copies after delivery unless you ask us to archive them for future re-edits.
Can you handle a full product launch on a tight deadline?
Yes. We scope launch timelines upfront, assign parallel editing teams to a single style guide, and build in rush capacity so a large batch lands on your go-live date - consistent, on-brand, and on time.
Still have questions?
Let's talk about your project
Book a free 15-minute call or send your brief - we'll reply within 24 hours with a clear plan and price.